Case Studies

GLiNTECH is continually working with a growing number of companies to meet their specialised IT needs.

Here's a sample of the ways we've helped our clients.

GLiNTECH enable interactive website for the State Library of New South Wales
The State Library of New South Wales’ vision was to digitise unique and significant items in its collection and to showcase them through a range of online services. GLiNTECH undertook a central role in the project. Our expertise in solution architecture, data migration, system integration, testing methodologies and quality assurance enabled the project to be ready for public release. As a result, this project accelerated the State Library into the forefront of digital object management technology.
Read the Case Study (PDF, 144KB)

Nokia Increases Customer Care Capability with Open Source

Inundated with the growing number of mobile phones being sold and requiring after-market services, Nokia engaged GLiNTECH to automate their warranty, support and mobile phone repair system. Built entirely from open source frameworks, GLiNTECH analysed, designed and undertook this project on a fixed time and cost basis to deliver the first release of the project. To date, several thousand mobile phones are being managed through the system per week and turn-around times on service repairs have been cut in half. This project was implemented within GLiNTECH’s development centre and rolled-out to a managed infrastructure.
Read the Case Study (PDF, 349KB)

Margin Lending Team Moves from Manual to Automated Loan Application System

With an exponential increase in the amount of loan applications received the week preceding the end of financial year, the margin lending team at this leading investment bank needed to scale up its capacity capability and reduce cost and human workflow by automating the processing of margin loan applications. GLiNTECH successfully designed and implemented an integrated system using both vendor and open source technologies which dramatically improved the processing times of margin loan applications and reduced the overhead costs associated with manual processing.
Read the Case Study (PDF, 348KB)

Automating High Value Payments at the Commonwealth Bank of Australia
The back office operations of leading investment banks rely on the assurance that payments associated with product trades are delivered accurately and within a timely fashion. This process often relies heavily on teams of staff to manually process the transfers, which in turn introduces a range of financial, operational and system risks.
GLiNTECH successfully analysed, designed, managed and delivered a solution that would enable growth and scale to be attained via straight-through processing (STP). This solution integrated various departments and effectively tied human and system processing together, ensuring the client gained scalable benefits whilst lowering operational risk.
Read the Case Study (PDF, 347KB)

AWA to Samsung – Automated B2B Platform
AWA Limited is an independent Australian provider of computer, home entertainment and communication technology services that specialise in servicing the warranty needs of its partners - technology providers such as Samsung and Cisco. Until recently, AWA had a manual process for receiving and sending warranty service calls to their partners which required approval for auditing and billing purposes.
With a focus on quality and quick response time for the customer, AWA needed to automate the process of interacting with their partner’s information systems. GLiNTECH successfully designed and delivered a robust solution which automated the data transfer between AWA and its partners, resulting in faster transaction rates and a substantial improvement in the warranty process response time.
Read the Case Study (PDF, 347KB)