Discover how to get the most out of JIRA Service Desk. In this workshop, GLiNTECH experts will show you what the best practices around JIRA service desk within your organisation.
With Service Desk you can...
- Submit requests quickly using the intuitive customer portal
- Connect your Service Desk to the knowledge base in Confluence
- Use recommended articles to get answers before questions are even raised
- Set up new Knowledge Bases
- Use out of the box SLAs - or configure your own
- Measure time to first response, time to resolution and time waiting for support
- Create SLA targets for different issue types using JQL
- Transform your customer requests directly into JIRA issues
- Use JQL to easily configure your queues
- Automate the prioritisation of your requests
- Make use of real-time reporting
- Customise the look and feel
Find out how companies like Twitter have reduced their support email volume by 80% and transformed their customer service team.
Date: Thursday 3rd September, 2015
Time: 9AM-12PM (9AM-9:30AM is for registration)
Location: Suite 1, Level 1, 60 York St, Sydney NSW 2000, Australia
Register your seat at this workshop by calling us on
(02) 9299 3999 or filling in this form below before it is booked out...