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Advisory, Monitoring & Support with GLiNTECH means you are in the safe hands of Experts.
With one convenient package we offer incident response, monitoring and advisory.
 

  • A dedicated team of Experts ready to help step in and resolve issues over the phone, remotely or even on-site
  • Incident response capability across all components of the Atlassian suite including the Atlassian Marketplace
  • Clearly defined SLAs, triaging and priority management
  • Root cause analysis and reporting

 

 

INCIDENCE RESPONSE

  • A dedicated team of Experts ready to help step in and resolve issues over the phone, remotely or even on-site
  • Incident response capability across all components of the Atlassian suite including the Atlassian Marketplace
  • Clearly defined SLAs, triaging and priority management
  • Root cause analysis and reporting

MONITORING

  • Capturing real-time application metrics and complete historical reporting of incidents
  • Pre-emptive reaction management to potential system and performance issues potentially before a disruptive problem occurs
  • Remote system monitoring capability

 

 


 

ADVISORY

  • Receive information on upcoming software changes, updates, bugs and patches.
  • Monthly face-to-face with GLiNTECH Support means you will have the right information to deliver results and improvements to management with greater confidence.
  • A comprehensive knowledge space for your organisation is maintained including up-to-date documentation of your environment, versions and changes.
  • Access to unlimited Q&A capability around the suite.
  • Invites to exclusive events like vendor site visits, training events and executive presentations.