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Service Management Consultant

Location: Sydney, Australia (Flexible WFH and office)

Full time, Permanent

  • Do you have a passion for implementing technical solutions and a background in ITSM?
  • Are you looking for the next step in your career, with a company you can grow with?
  • Could you be our next Atlassian Jira Service Management evangelist?

GLiNTECH is growing! We're looking for an Service Management Consultant to join our amazing Professional Services teams. We are growing our ITSM Consulting practice, so have multiple positions available.

About the role

As a member of the ITSM Consulting team, you will:

  • Work collaboratively with the GLiNTECH delivery team to help clients succeed with Jira Service Management
  • Facilitate requirements gathering workshops, providing best-in-class solutions
  • Develop various ITSM related technical solutions based on Atlassian and GLiNTECH best practice
  • Implement solutions for our clients using Atlassian Cloud and Data Center platforms
  • Assist colleagues on complex projects, providing coaching and cross-skilling where appropriate
  • Understand and deliver effective change management and training for successful projects
  • Liaise with internal stakeholders on business needs and contribute to new services and packages
  • Assist in pre-sales meetings with clients, presenting the tools and solutions and helping uncover commercial opportunities
  • Longer term, we'll help you to grow and mature the ITSM practice, taking a lead in growing the practice.


About you

  • You have a consulting mindset; you can isolate problems, identify solutions and manage expectations effectively
  • You have first-hand experience with ITSM practices and understand the problems that modern IT managers face
  • You have a passion for technology and proven experience across a wide range of popular enterprise software and solutions
  • Experience implementing ITSM software (e.g. ServiceNow, BMC Remedy, etc.) is highly regarded
  • You're agile and adaptable, with the ability to think quickly and deliver autonomously
  • You can communicate and present information effectively, adapting your style to suit the audience
  • Qualifications such as being ITIL Certified will be highly regarded


Must have

  • Either a Bachelor's Degree in IT or equivalent professional experience
  • A 'can-do' attitude with the desire to contribute to a high-performing team
  • The right to work full-time in Australia


Benefits of working at GLiNTECH

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment.

To do this, we offer some great perks to all of our employees:

Staff have the flexibility to work from the office and home - finding the perfect mix that works for each employee and helps them to be their most effective.

We work with you to help you sculpt your career and create new opportunities for yourself - you're encouraged to take charge of your career, and we're here to help you do it by holding biannual performance reviews with the opportunity to request a salary review.

Is there a course you're looking at that would help you to achieve your best outcomes? - we offer 100% reimbursement for relevant courses and certifications.

We gather all our employees together throughout the year to participate in team building activities - everyone participates in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH team.


About us

GLiNTECH is an Australian IT Professional Services firm specialising in bridging the gap between software companies and customers.

As Software Solution Experts, we help customers evaluate, implement, deploy and optimise software purchases. We only partner with software vendors whose roots (just like ours) are in development teams and we dedicate time to learn everything about the tools and how they work in different customer scenarios.

Our deep understanding of the software means we provide clever customised solutions, training and trouble shooting that ensures smooth acquisitions and improved user adoption throughout any organisation - from ASX top 100 companies to small start-ups.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role, please contact at careers@glintech.com.


Our Hiring Process

  • After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
  • In this interview we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear from you more about your experiences and skills, why you are a good fit for this role etc. If we are all happy to progress to next stage, you will then have the opportunity for a 2nd Zoom interview.
  • This 2nd interview is about the technical aspects of the role. As part of the interview process, you are requested to undertake a task and you will be asked to talk through your approach to the task. Candidates who progress to final stage are the ones whose approach to solving the task shows analytical thinking. Presentation skills will not be assessed. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.