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Learn about Incident Management 

Working from home has highlighted how much we rely on technology to work and stay connected, yet most IT teams don't have the proper incident management processes in place. 

System outages take everyone by surprise and the delayed, reactive support negatively impacts on all. 

It's never been more important to define your process for managing these problems and looping in the right people to fix them ASAP.

Join Bryan Musgrave and Vicky Kharisma (Senior Engineer from Atlassian) and learn how to kickstart your incident response with Opsgenie:

  • How to best define your incident workflow
  • How to integrate with Jira and streamline your process
  • Best practice tips on how Opsgenie can improve your IT practices


The Atlassian Masterclass series was inspired by our consultants all-too-often seeing Jira and Confluence being underutilised. 

Users either didn't know about some great features, or the configuration was sub-par and simple tasks that could be automated away were instead being done manually, wasting everyone's time. 

This series covers some of the most common questions, pain-points, and concerns we encounter - and should give you some inspiration on how to get the most from your Atlassian tools. 

Each 1-hour webinar is led by one of our Atlassian experts, with a focus on real-world problems and practical solutions.

We'll cover the topics shown above, as well as include time for questions.

Register to watch the full recording along with useful resources

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