When GLiNTECH first demonstrated our iPads, Banking, Stats and Demos earlier this year, it showed in a very clear and tangible manner how Mobile BPM can bring about significant improvements in automated processes.
With that in mind, here are five key things we think are worth keeping in mind when working with Mobile BPM integration.
Business Process Analysts aren’t traditionally mobile-based. They’re usually the types of people who meet and collaborate constantly - those that deal with workshop facilitation, gap analysis, creating BRDs and detailed ‘as-is’ and ‘to-be’ process maps across an organisation.
Arming them with tools that allow them to map the ‘as-is’ process or simulate the ‘to-be’ process in real time with the business unit they are working with is a great asset. Another major benefit is allowing managers to approve processes so that there are no bottlenecks due to their physical absence.
Image capture on mobile devices has finally nailed the coffin on fax machines. In terms of image quality, the pixelation is now so good that your standard mobile photo is better that a fax could ever be. That added ‘convenience factor’ ultimately means images - for example a drivers licence or bank statement - can help a process move along quickly through a BPM system properly set up to verify or seek approvals.
While the legislation may not have caught up with the death of the fax quite yet, we’re definitely at the stage where internal corporate policies can be updated to enable processes to be much faster.
Despite some believing its days were numbered, thanks to proliferation of mobile usage for work purposes, email has had somewhat of a revival - at a recent conference we attended, most of the audience admitted checking their emails on a mobile If you're not agile, you're not mobile. Because process updates linked to email notifications now have such a personal reach through mobiles, ensuring process tasks are not missed is something most people won’t be able to avoid.
Integrating Mobile BPM with email can also help to lessen the reliance on any one individual. For example, after-hours tasks can be re-routed within teams via email, helping to promote cross-training and ensure all work functions are covered.
Increased mobility makes a lot of things easier - processes and training are no exception. By having these available online and on demand, it puts the power in your pocket and removes traditional classroom-based learning problems like availability or simply not being in the mood to pay attention.
What GLiNTECH aims for in this area is to have ready-to-go operational processes that only require tweaking, as opposed to building from scratch. Processes are in the cloud with notation, rather than in an analyst’s head. Training goes online and on demand. Reviewing these can be far easier on a mobile device, away from your desk in whatever environment you find conducive to learning.
These days, the expectation from customers is that help is available whenever they need it. Fortunately, the world is now well-placed to play the role of a full-time assistant and having an online helpdesk supported by your team from anywhere in the world is far more possible than it once was. Making that helpdesk mobile enabled and re-routing queries amongst teams, wherever they’re located, simply takes it a step further.
Add in things like social chat rooms - such as those discussing best practice - and it allows for wider discussion of ideas and links in with improved online training. This can all change the dynamics of the way teams work, making it more collective and social rather than specifically designated roles. Here, contributions can be measured in KPIs rather than hours.