GLiNTECH presents Jira Service Desk Workshop where our experts will show you some insights into automation and best practices around Jira Service Desk within your organisation.
-Submit requests quickly using the intuitive customer portal
-Connect your Service Desk to the knowledge base in Confluence
-Use recommended articles to get answers before questions are even raised
-Set up new Knowledge Bases
-Use out of the box SLAs - or configure your own
-Measure time to first response, time to resolution and time waiting for support
-Create SLA targets for different issue types using JQL
-Transform your customer requests directly into Jira issues
-Use JQL to easily configure your queues
-Automate the prioritisation of your requests
-Make use of real-time reporting
-Customise the look and feel
Senior Consultant & Technical Trainer at GLiNTECH
Robin is a Portfolio buff and Atlassian Expert. He’s been consulting and training people in the software world for 10 years, particularly in the project management space. Originally from Scotland, he now calls Sydney home, and when not at work can be found running or drinking wine.