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Want to discover how to get the most out of Jira Service Desk?


   GLiNTECH presents Jira Service Desk Workshop where our experts will show you some 
insights into automation and best practices around Jira Service Desk within your organisation.



         



Details of our next Jira Service Desk Workshop...

 Date: 2018

 Location: TBA

 

With Jira Service Desk you can...


-Submit requests quickly using the intuitive customer portal
-Connect your Service Desk to the knowledge base in Confluence

-Use recommended articles to get answers before questions are even raised
-Set up new Knowledge Bases
-Use out of the box SLAs - or configure your own
-Measure time to first response, time to resolution and time waiting for support
-Create SLA targets for different issue types using JQL
-Transform your customer requests directly into Jira issues
-Use JQL to easily configure your queues
-Automate the prioritisation of your requests
-Make use of real-time reporting
-Customise the look and feel


Presented by Robin Scanlon


Senior Consultant & Technical Trainer at GLiNTECH


Robin is a Portfolio buff and Atlassian Expert. He’s been consulting and training people in the software world for 10 years, particularly in the project management space. Originally from Scotland, he now calls Sydney home, and when not at work can be found running or drinking wine. 

 


Speak to our consultants today by calling us on (02) 9299 3999 or filling in this form below and a GLiNTECH expert will contact you...


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