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Date: Thursday, 13th September 2018

Time: 08:30am (Registration), 09:00am - 11:30am

 Location: CQ Melbourne, Event Room 3, 113 Queen St, Melbourne VIC 3000

Food & Beverage: Morning tea, coffee and light food will be provided

Cost: Complimentary!

What you can expect to learn...

  • The real benefits of having a service desk
  • The time you will get back by automating regular and manual tasks
  • The value of growing and managing a knowledge base to assist with self-service through intuitive customer portals
  • The advantages of SLAs, real-time reporting & custom queues
  • How to control and manage assets like servers, computers, phones and accessories for IT-teams
  • How you can introduce service desks for other teams outside of IT, as it is beneficial for everyone
  • Tips on building a lean, mean ITSM machine
  • What's next on Atlassian's road map for Jira Service Desk

RSVP your spot by filling out the form below. Seats are limited.

1 About You
2 What are your biggest Service Desk challenges?

Presented by Jimmy Van

Atlassian For Business Consultant at GLiNTECH

Jimmy is an Atlassian Expert that specialises in Jira Service Desk and Confluence. He's passionate about helping large and small businesses understand, implement and improve their use of the Atlassian tools. This special interest sparked his development of a marketplace add-on that aids streamlining business processes within government agencies. Today, Jimmy is heading up GLiNTECH's Atlassian for Business initiative that aims to help clients leverage Atlassian products with packaged and automated solutions that solve common business problems.

Guest Speaker Vidhu Sharma

Senior Product Manager for Jira Service Desk at Atlassian

Vidhu has been creating products for more than a decade. Love for technology, singular and straightforward designs and human interactions has driven him on a relentless pursuit of challenging the status quo and a new way of getting things done. He is the Product Manager for Jira Service Desk. When not working, Vidhu is exploring the sunny side of Australia and plans to visit Antarctica one day!

Want to discover how to get the most out of Jira Service Desk for all business functions?


Speak to our consultants today by calling us on 03 9088 6458 or filling the form above and an expert will contact you.
GLiNTECH are Certified Atlassian Solution Partners and Instructors