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Date: Thursday, 27th September 2018

Time: 08:30am (Registration), 09:00am - 11:30am

 Location: STUDIO Sydney Tower, Pitt St & Castlereagh Streets, Sydney NSW 2000 (Inside Westfield)

Food & Beverage: Morning tea, coffee and light food will be provided

Cost: Complimentary!



What you can expect to learn...

  • The real benefits of having a service desk
  • The time you will get back by automating regular and manual tasks
  • The value of growing and managing a knowledge base to assist with self-service through intuitive customer portals
  • The advantages of SLAs, real-time reporting & custom queues
  • How to control and manage assets like servers, computers, phones and accessories for IT-teams
  • How you can introduce service desks for other teams outside of IT, as it is beneficial for everyone
  • Tips on building a lean, mean ITSM machine
  • What's next on Atlassian's road map for Jira Service Desk





RSVP your spot by filling out the form below. Seats are limited.


1 About You
2 What are your biggest Service Desk challenges?




Presented by Jimmy Van


Atlassian For Business Consultant at GLiNTECH


Jimmy is an Atlassian Expert that specialises in Jira Service Desk and Confluence. He's passionate about helping large and small businesses understand, implement and improve their use of the Atlassian tools. This special interest sparked his development of a marketplace add-on that aids streamlining business processes within government agencies. Today, Jimmy is heading up GLiNTECH's Atlassian for Business initiative that aims to help clients leverage Atlassian products with packaged and automated solutions that solve common business problems.

Guest Speaker Clement Fung


Technical Account Manager at Atlassian


Clement Fung is a Technical Account Manager at Atlassian. He focuses in helping enterprise customers adopting and standardizing on Atlassian toolsets. He also provides architectural and technical guidance on how best to deploy Atlassian products in server and cloud environments.

Clement has over 10 years of experience in professional services. His problem solving and consulting skills help teams to overcome challenges in adopting Agile and DevOps practices.




Want to discover how to get the most out of Jira Service Desk for all business functions?



 


Speak to our consultants today by calling us on 02 9299 3999 or filling the form above and an expert will contact you.
GLiNTECH are Certified Atlassian Solution Partners and Instructors