Jira Service Desk collects issues quickly and easily, letting you manage them with ease then report back in detail.

With Service Desk you can also...

• Submit requests quickly using the intuitive customer portal
• Connect your Service Desk to the knowledge base in Confluence
• Use recommended articles to get answers before questions are even raised
• Set up new Knowledge Bases
• Use out of the box SLAs - or configure your own
• Measure time to first response, time to resolution and time waiting for support
• Create SLA targets for different issue types using JQL
• Transform your customer requests directly into Jira issues
• Use JQL to easily configure your queues
• Automate the prioritisation of your requests
• Make use of real-time reporting
• Customise the look and feel
   

Download our latest Little Black Book of Jira Service Desk Essentials to get started.