Jira Service Desk

Let your users get on with their work while you get on with yours.

Jira Service Desk collects issues quickly and easily, letting you manage them with ease then report back in detail.

With Service Desk you can also...

Submit requests quickly using the intuitive customer portal
Connect your Service Desk to the knowledge base in Confluence
Use recommended articles to get answers before questions are even raised
Set up new Knowledge Bases
Use out of the box SLAs - or configure your own
Measure time to first response, time to resolution and time waiting for support
Create SLA targets for different issue types using JQL
Transform your customer requests directly into Jira issues
Use JQL to easily configure your queues
Automate the prioritisation of your requests
Make use of real-time reporting
Customise the look and feel

Download our latest Little Black Book of Jira Service Desk Essentials to get started.