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Incident Management Essentials


Cloud version of Jira


Resolve your major incidents faster and avoid expensive downtime.

Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management and Opsgenie to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll also learn how Jira Service Management - including Opsgenie - can be used with these tools to resolve incidents:

  • Bitbucket

  • Statuspage

  • Zoom

  • Slack

  • Atlassian Team Playbook

What is covered in the course?

  • Introduction to Incident Management

  • Setting Up Your Teams

  • Setting Up Your Services & Integrating Tools

  • The Lifecycle of a Major Incident

  • Good Practices for Incident Management

Who should attend?

This course is intended for anyone who configures projects in Jira Service Management like Service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Format & Duration

This half-day course is organised and led by GLiNTECH and their instructors. 

It's currently run online as a remote session and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.


Contact us below for prices


GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University


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