Cloud version of Jira
Resolve your major incidents faster and avoid expensive downtime.
Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management and Opsgenie to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.
During this course you’ll also learn how Jira Service Management - including Opsgenie - can be used with these tools to resolve incidents:
Atlassian Team Playbook
Introduction to Incident Management
Setting Up Your Teams
Setting Up Your Services & Integrating Tools
The Lifecycle of a Major Incident
Good Practices for Incident Management
This course is intended for anyone who configures projects in Jira Service Management like Service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.
This half-day course is organised and led by GLiNTECH and their instructors.
It's run as an online or on-site session and will:
As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:
Contact us below for prices.