Cloud & Server/DC versions of Jira
This course gives you a solid introduction to getting a service desk up and running using Jira Service Management.
You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.
The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasised for each topic.
Anyone responsible for setting up a Jira Service Management project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.
This full day course is organised and led by GLiNTECH and their instructors.
It's run as an online or on-site session and will:
As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:
Contact us below for prices.