<img height="1" width="1" style="display: none" src="https://www.facebook.com/tr?id=976470819114134&amp;ev=PageView&amp;noscript=1">


Managing Jira Service Projects




Available for + 

Cloud & Server/DC versions of Jira

Overview

This course gives you a solid introduction to getting a service desk up and running using Jira Service Management.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasised for each topic.



What is covered in the course?

  • Introduction to Jira Service Management
  • Creating a service desk
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from your customers
  • Branding your customer portal and global help desk
  • Adding agents, customers, and other Jira users to your service desk
  • Automating your service desk


Who should attend?

Anyone responsible for setting up a Jira Service Management project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.



Format & Duration

This full day course is organised and led by GLiNTECH and their instructors. 

It's run online as a remote session and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.



Price

Contact us below for prices



 



GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University

  

  


 

Leading companies trust GLiNTECH