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Freedom of Information (FOI) Solution

Freedom of Information (FOI) Commonwealth
Business Challenge 

You're a busy FOI and Privacy Practitioner trying to get more done with fewer resources. You're struggling to:

  • Stay on top of the different time-frames that exist under the FOI Act across the many FOI requests you have running
  • See which FOI requests are due and when
  • Remember who in the business is chasing up the documents relevant to the FOI request you're processing and when they said they'd get back to you
  • Keep a proper audit trail of the different FOI requests you're working on
  • Find where an FOI request is up to in amongst the other work you're doing
  • Find time to draft the same responses to applicants in amongst the other work you're required to do 
  • Find the time to generate the quarterly FOI reports required by the Office of the Australian Information Commissioner
  • Provide ad hoc reports to your internal stakeholders at short notice
  • Manage and track the FOI requests that are under dispute in court or NCAT

Your agency is exploring solutions to help you track, manage and automate more aspects of the FOI function so that you can focus on higher value activities.  

Our solution 

GLiNTECH has developed a packaged automation solution called Dash that helps Federal agencies track, manage, process and report on requests for information received under the Freedom of Information Act 1982 (FOI Act) and other legislation. It offers users advanced workflow management, document automation, email reminders, reporting functionality and other features.

At this time this solution is only available for self-hosted versions of Jira

Freedom of Information Requests

Manage multiple deadlines

Processing FOI requests often involves managing multiple deadlines and time frames prescribed under the FOI Act Act. Dash automatically calculates due dates prescribed under the FOI Act for each sub-tasks and allows different end users to track, manage and process interrelated sub-tasks, independently. Never worry about when you need to issue a decision, advance deposit request or consultation letter again.



Display real time data on outstanding FOI requests using fully customisable dashboards. Individual users can track what matters to them, their team and your stakeholders, live, all in one place. Don't waste time trawling through your FOI inbox or MS Outlook calendar everyday to figure out where a request is at in its lifecyle and what needs to be actioned.   

Pro tip

Issue Statistics show you how much work your team members are doing and help you manage team utilisation and resource planning.

Enter information about the FOI request once and use it to populate standard responses, including acknowledgement letters, advance deposit requests and access decision letters to reduce the time spent processing FOI requests. Document automation helps your team eliminate inefficiencies, improve compliance, and save time on drafting.

Triage and Assign 

FOI requests lodged with an agency by e-mail can automatically generate tasks in Dash which can be triaged and assigned to the relevant assignees within the agency. Assigning tasks is simple and allows agencies to track outstanding tasks to help ensure that external and internal deadlines are met. Having a short triage list ensures that FOI requests don't fall through the cracks, causing you to miss a statutory deadline. 

Controlled Access

Assign specific access permissions for each FOI request to ensure that sensitive requests can only be viewed by end users with the appropriate authority and permission. Never worry about the wrong people stumbling onto sensitive requests like those relating to former or current staff complaints again. 

External Reporting

Export data about FOI requests for external reporting in a form consistent with the requirements prescribed by the Office of the Australian Information Commissioner, to common formats such as Microsoft Word. Whilst MS Excel is great for some things, it's not great for your quarterly FOI reporting, lacking audit trails and capabilities to cross check your figures. The reports you produce using our solution allow you to quickly link back to each FOI request through a click of a button, allowing you to see which exemptions were considered and more. 

Internal Reports

Generate customisable internal reports for senior stakeholders. Never worry about receiving unusual requests for FOI data at short notice again. Our solution will let you easily search for anything and everything related to FOI requests with a few clicks. With an open API, users can also generate other internal reports using third party products such as Tableau. 

Resource Management

A dynamic issues calendar allows end users to effectively identify upcoming due dates, providing enhanced visibility for information access teams who receive and process a high number of FOI requests. Identify bottlenecks and resourcing constraints early so that you don't get overstretched with too many deadlines falling due at the same time. 

Central Repository

Upload all of your files into one place for ease of searching and use. Using our solution, users can upload multiple file types, including Microsoft Word, Excel, PowerPoint, Outlook files and PDFs, whose contents can then be searched using advanced search queries. Don't waste time navigating through shared drives, emails and other document repositories again. 

Ready to get started?

Want to know how your organisation can deploy this solution? Want to know how we've helped other organisations like yours?  

Get in touch for more information.