They're not, but traditional Service Desk tools tend to be heavy and rigid with no ability to customise.
Or worse, email is the primary way to manage requests, meaning an overflowing inbox, no metrics, no SLA's, and frustrated users.
IT teams are at the core of all successful companies, and they need to be more efficient than ever to support these teams. Traditional tools no longer cut it, and tech-savvy customers want more, and faster.
Jira Service Desk is the powerful solution to the problems modern IT teams face.
Users can submit requests with an easy-to-use portal, customised to your service needs. Requests are shown in queues, based on your criteria, with SLA's making sure you prioritise things right, and never drop the ball.
Linking Confluence to Jira Service Desk provides an integrated knowledge base, allowing self-serve help for common issues, and capturing IT knowledge for future requests.
Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.
All of this on top of Jira, which is often already being used to help agile teams deliver faster. Organisations can now have a single solution where teams can work on the type of issues they care about with their own workflows, screens, SLAs, and reports while giving end-to-end visibility to IT management.
A project allows for a logical division of data and processes to help IT teams stay organised
Atlassian approaches ITSM based on the needs of the project, making it easy for IT Teams collaborate in real-time.
GliNTECH experts have launched dozens of IT Service Desks for companies of all sizes, and best-practice runs in our blood.
We'll work with you to understand your current needs, problems and bottlenecks and translate these into the optimal service desk.
Then we'll bring our years of experience and insider know-how to automate and integrate JSD into your business - freeing your team from repetitive and mundane activities.