This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.
You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.
The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.
Anyone responsible for setting up a Jira Service Desk project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.
Note: this is not suitable for users of Jira Cloud.
This course is organised and led by GLiNTECH and their instructors. It's live and runs for 7 hours, including extensive hands-on exercises, polls and Q&A interactivity is encouraged.
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GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University