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Jira Administration:

Getting a service desk up and running



Available for  

Server/DC versions of Jira

Overview

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.





What is covered in the course?

  • Introduction to Jira Service Desk
  • Creating a service desk
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from your customers
  • Branding your customer portal and global help desk
  • Adding agents, customers, and other Jira users to your service desk
  • Automating your service desk


Who should attend?

Anyone responsible for setting up a Jira Service Desk project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.





Format & Duration

This full day course is organised and led by GLiNTECH and their instructors. 

It's run online as a remote session and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.



Price

Contact us below for prices




 



GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University

  

  


 

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