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Jira Administration: Getting a service desk up and running

  

 



This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.





What is covered in the course?

  • Introduction to Jira Service Desk
  • Creating a service desk
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from your customers
  • Branding your customer portal and global help desk
  • Adding agents, customers, and other Jira users to your service desk
  • Automating your service desk


Who should attend?



Anyone responsible for setting up a Jira Service Desk project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.



 


Format

This course is organised and led by GLiNTECH and their instructors. It's live and runs for 7 hours, including extensive hands-on exercises, polls and Q&A interactivity is encouraged. 


 

Price

Contact us below for prices




GLiNTECH trainers are certified Atlassian Trainers.



To learn more about this course contact us on (02) 9299 3999 or fill in the form below and a GLiNTECH expert will contact you...




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