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Jira Administration: Getting a service desk up and running

  

 



This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.





What is covered in the course?

  • Introduction to Jira Service Desk
  • Creating a service desk
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from your customers
  • Branding your customer portal and global help desk
  • Adding agents, customers, and other Jira users to your service desk
  • Automating your service desk


Who should attend?



Anyone responsible for setting up a Jira Service Desk project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.



 


Format

This course is organised and led by GLiNTECH and their instructors. It's live and runs for 7 hours, including extensive hands-on exercises, polls and Q&A interactivity is encouraged. 


 

Price

Contact us below for prices




 

 

 

GLiNTECH trainers are certified Atlassian Trainers.