GLiNTECH Careers

ITSM Consultant

Full time Position

Based anywhere in Australia

  • Passionate about implementing technical solutions with an ITSM background?
  • Looking for the next step in your career with a company committed to your growth?
  • Ready to be our next Atlassian Jira Service Management evangelist?

We're seeking an ITSM Consultant to join our dynamic Professional Services team at GLiNTECH, a Valiantys company. As we continue to expand our ITSM Consulting practice, we are seeking a candidate with strong consulting expertise, who excels in client and project management.

About the role:

As a member of the ITSM Consulting team, you will:

  • Work collaboratively with the GLiNTECH delivery team to help clients succeed with Jira Service Management
  • Facilitate requirements gathering workshops, providing best-in-class solutions
  • Develop various ITSM related technical solutions based on Atlassian and GLiNTECH best practice
  • Implement solutions for our clients using Atlassian Cloud and Data Center platforms
  • Assist colleagues on complex projects, providing coaching and cross-skilling where appropriate
  • Understand and deliver effective change management and training for successful projects
  • Liaise with internal stakeholders on business needs and contribute to new services and packages
  • Assist in pre-sales meetings with clients, presenting the tools and solutions and helping uncover commercial opportunities
  • Longer term, we'll help you to grow and mature the ITSM practice, taking a lead in growing the practice

About you:

  • You have a consulting mindset; you can isolate problems, identify solutions and manage expectations effectively
  • You have first-hand experience with ITSM practices and understand the problems that modern IT managers face
  • Demonstrate expertise in client and project management with a strong consulting background
  • You have a passion for technology and proven experience across a wide range of popular enterprise software and solutions
  • Experience implementing ITSM software (e.g. ServiceNow, BMC Remedy, etc.) is highly regarded
  • You're agile and adaptable, with the ability to think quickly and deliver autonomously
  • You can communicate and present information effectively, adapting your style to suit the audience
  • Qualifications such as being ITIL Certified will be highly regarded

Must have:

  • Either a Bachelor's Degree in IT or equivalent professional experience
  • A 'can-do' attitude with the desire to contribute to a high-performing team
  • The right to work full-time in Australia

About us:

GLiNTECH is a leading Atlassian Platinum Solution Partner, headquartered in Australia for over 20 years, and trusted by more than 300 top-tier brands in the APAC region. As part of Valiantys, we unite our efforts to provide our clients, in all regions around the globe, with superior IT consulting services and custom solutions.

Committed to providing practical, technology-driven solutions that work across industries, GLiNTECH ensures seamless integration of Atlassian software within your existing processes and tools.

GLiNTECH partners with you for all aspects of IT business transformation, from procurement advice to strategic consulting, implementation, enablement, and support.

With proven custom solutions focused on ITSM, Agile and Cloud, GLiNTECH can fast-track software adoption throughout your organisation, ensuring successful project outcomes for businesses of all sizes.

Benefits of working at GLiNTECH:

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment. To do this, we offer some great perks to our employees:

  • Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
  • Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth.
  • Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
  • Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
  • Recognition: Company wide kudos for great feedback and yearly awards for teams and individuals who embody our values.
  • Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH company.

To Apply:

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Should you require further information about the role, please contact at

Our Hiring Process:

  • After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
  • In this interview, we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear why you are a good fit for this role. If we are all happy to continue, you will then have the opportunity for a 2nd interview.
  • This 2nd interview is about the technical aspects of the role and your experience. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.