GLiNTECH Careers
Principal Transformation Consultant - Enterprise Service Management
Position: Full time Position
Location: Based in Sydney
- Are you ready to shape the future of enterprise transformation?
- Are you a seasoned consultant passionate about driving strategic change and delivering measurable impact?
GLiNTECH is expanding its Transformation Practice and is seeking a Principal Transformation Consultant - ESM to lead complex, enterprise-wide service transformation initiatives. This role offers a unique opportunity to act as a trusted advisor to senior stakeholders, driving large-scale change across IT and business teams through service management excellence, enterprise workflow modernisation, and operating model transformation. You will lead high-impact consulting engagements, navigate complex change programs, and help organisations realise the full value of the Atlassian ecosystem and beyond, thriving in a dynamic environment focused on solving challenging business problems.
About the role:
As a Principal Transformation Consultant - ESM, you will:
- Lead enterprise-wide ESM transformation initiatives using Atlassian’s Service Collection, delivering measurable business outcomes through modern service frameworks
- Act as a trusted advisor and primary point of contact for senior executives, guiding strategic decisions and complex transformation programs
- Design and implement scalable service operating models and cross-functional workflows aligned to business and IT needs
- Translate complex organisational requirements into impactful, outcome-driven solutions across the Atlassian ecosystem
- Ensure the successful delivery of high-value consulting engagements with a strong focus on client satisfaction and results
- Collaborate with internal practices to co-create tailored transformation offerings
- Identify and drive new business opportunities, supporting account growth through upsell, cross-sell, and sales pursuits
- Partner with sales and senior consultants on strategic planning, proposals, and go-to-market initiatives
- Mentor and develop consultants, fostering knowledge sharing and contributing to GLiNTECH’s intellectual property, frameworks, and practice growth
About you:
- 10+ years of consulting experience, ideally delivering business and IT transformation at scale
- Proven ability to lead complex engagements and build trusted relationships with C-suite and senior stakeholders
- Strong delivery leadership with a track record of driving successful outcomes in challenging environments
- Hands-on experience implementing enterprise service management platforms such as Atlassian, ServiceNow, BMC, or Zendesk
- Ability to align IT solutions with business processes, enabling consistency, collaboration, and operational efficiency
- Strategic thinker who effectively bridges technical and business perspectives
- Excellent written and verbal communication skills, with confidence in executive-level presentations and facilitation
- Collaborative, curious, and passionate about continuous improvement, modern service experiences, and building high-performing teams
Must have:
- A Bachelor’s degree in IT or equivalent relevant industry experience
- Senior consulting experience with a strong track record delivering enterprise-scale ESM and ITSM initiatives, including operating model design and workflow transformation in complex organisations
- Recognised certifications in ITSM, ESM, Agile, Atlassian, or related service management disciplines
- Full-time work rights in Australia
About us:
GLiNTECH - a Valiantys company is a leading Atlassian Platinum Solution Partner, headquartered in Australia for over 24 years, and trusted by more than 300 top-tier brands in the APAC region. As part of Valiantys, we unite our efforts to provide our clients, in all regions around the globe, with superior IT consulting services and custom solutions.
Valiantys is a global leader in consulting and services for the Atlassian ecosystem, helping businesses transform their IT operations and business processes. With a focus on driving operational excellence, innovation, and agility, we empower organisations to achieve their goals through tailored solutions for Atlassian tools and adjacent technologies.
Joining Valiantys means becoming part of a growing company driven by a culture of innovation, collaboration, and respect for individuals, where every contribution helps shape the digital future of businesses.
Benefits of working at GLiNTECH:
At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment. To do this, we offer some great perks to our employees:
- Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
- Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth.
- Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
- Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
- Opportunity: We love to develop and promote from within. We provide management and leadership training for those who excel, and can fast track your career as we continue to grow the company.
To Apply:
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Should you require further information about the role, please contact at careers@glintech.com.
Our Hiring Process:
- After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
- In this interview, we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear why you are a good fit for this role. If we are all happy to continue, you will then have the opportunity for a 2nd interview.
- This 2nd interview is about the technical aspects of the role and your experience. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.