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Support Engineer

Location: Anywhere in Australia (Flexible WFH and/or office)

2x Full time, Permanent positions

GLiNTECH is growing! We are looking for skilled, adaptable team members to join our amazing Managed Services team. This is an excellent opportunity for Support Engineers to join a dedicated and highly regarded team together with a significant opportunity to be a key contributor in supporting the client group in the delivery of outcomes. As part of a supportive team you will provide support and configuration services for Atlassian products including implementation, testing and documentation. The right person should have a passion for technology and take pride in solving technical problems.

About the role:

Reporting to the Managed Services Manager, you will:

  • Provide ticket-based, email and phone support to our partners, clients and staff around the Atlassian tools and supporting infrastructure.
  • Handle Level 1, 2 and 3 tickets including queries, incidents, problems and planned changes.
  • Become an expert in all the Atlassian tools and common marketplace apps.
  • Contribute to the GLiNTECH knowledge base.

About you:

  • You have working experience with troubleshooting hardware, software and network connections
  • You have working experience with Windows desktop configuration
  • You have experience with Linux, including BASH commands and you are comfortable working from the command line.
  • You have an understanding of computer components with some hands on experience (e.g. assembled your own PC)
  • You have some networking knowledge, including OSI model, IP, DNS, SSH, SSL, firewalls and AV software
  • You have experience with SQL databases
  • You have knowledge of different storage systems, including RAID
  • You have had exposure to OO programming and scripting languages

Qualifications and Skills required:

  • Bachelor's Degree/Diploma in Computer Science or equivalent professional experience
  • Great attention to detail
  • Ability to think systematically/structurally/logically
  • You are able to communicate effectively, both verbally and written
  • Ability to think quickly and deliver autonomously
  • You are customer focused and outcome oriented
  • You are organised and able to prioritise tasks accordingly
  • You have the right to work full-time in Australia.
  • You enjoy learning new concepts and process improvements

Desired Experience:

  • Any exposure to Atlassian applications will be highly regarded (Jira, Confluence, Bitbucket etc)
  • Familiarity with cloud platforms/services - AWS preferable

What we can offer you:

  • Become an Atlassian Administrator. You will learn and get to know the Atlassian suite including Jira, Confluence, Bitbucket, OpsGenie, and more.
  • Get exposure to service desks across the world and in the biggest companies in Australia.
  • Work with intelligent peers who you can learn with and help grow your IT skills.

Benefits of working at GLiNTECH

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment.

To do this, we offer some great perks to all of our employees:

  Staff can work from the office and home - finding the perfect mix that works for each employee and helps them to be their most effective.

Our Sydney CBD office has a fully stocked kitchen, with open working areas and collaborative spaces throughout.

We work with you to help you sculpt your career and create new opportunities for yourself - you're encouraged to take charge of your career, and we're here to help you do it!

We hold biannual performance reviews, where goals are set out for the year ahead with the opportunity to request a salary review.

  Is there a course you're looking at that would help you to achieve your best outcomes? - we offer 100% reimbursement for relevant courses and certifications.

  We gather all our employees together throughout the year to participate in team building activities - everyone participates in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH team.


About us

GLiNTECH is an Australian IT Professional Services firm specialising in bridging the gap between software companies and customers.

As Software Solution Experts, we help customers evaluate, implement, deploy and optimise software purchases. We only partner with software vendors whose roots (just like ours) are in development teams and we dedicate time to learn everything about the tools and how they work in different customer scenarios.

Our deep understanding of the software means we provide clever customised solutions, training and trouble shooting that ensures smooth acquisitions and improved user adoption throughout any organisation - from ASX top 100 companies to small start-ups.

At GLiNTECH we believe in employing diversity of thought in our workplace and cultivating a collaborative, flexible and supportive environment. We have an organisational structure where everyone is heard and recognised and a culture that is driven by cross-disciplinary teamwork.

As a GLiNTECH employee in Australia, you'll have access to your choice of professional development training and create your own opportunities for career growth. We have an embedded 'working from home' culture supported by a customised range of employee benefits to help you work anywhere.

Apply now

Our Hiring Process

After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.

In this interview, we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear why you are a good fit for this role. If we are all happy to continue, you will then have the opportunity for a 2nd interview.

This 2nd interview is about the technical aspects of the role and your experience. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.