Support Engineer

Full time position
Based anywhere in Australia
Do you have application support or enterprise software experience and are looking to work with skilled mentors in a more technical environment?

GLiNTECH is growing! As part of the Managed Services team, you will join a team of dedicated professionals focussed on delivering great client outcomes. This is an excellent opportunity for the right people to join our team as Support Engineer. You will provide support and configuration services for Atlassian products including implementation, testing and documentation. The right person should have a passion for technology and take pride in solving technical problems.

About the role

This is not a typical break-fix support role. We are Atlassian generalists, providing support, design and implementation services to our clients so they can get the most from their use of the Atlassian suite.

Reporting to the Senior Support Engineer, Team Lead, you will:

Provide ticket-based, email and phone support to our partners, clients and staff around the Atlassian tools and supporting infrastructure.
Triaging and resolving support requests.
Handle Level 1, 2 and 3 tickets including queries, incidents, problems, planned changes and larger projects.
Become an expert across the suite of Atlassian tools and common marketplace apps.
Contribute to the GLiNTECH knowledge base.

About you

We are looking for skilled, adaptable team members with an ability and desire to learn more. If you match some (or all) of the technical and operational criteria below, we'd love to hear from you.

Technical criteria

You have previously worked on an IT support desk.
You are proficient in both Linux and Windows.
You have experience administering or configuring an enterprise software application (eg SAP, Salesforce, etc.).
You have an understanding of SQL databases, networking concepts, and Java.
You have experience with the Atlassian tools, in particular, Jira (desirable).
You have working experience with AWS.
You have a Bachelor's Degree/Diploma in Computer Science or equivalent professional experience.

Operational criteria

You are able to communicate effectively, both verbally and in writing.
You are able to think quickly and deliver autonomously.
You enjoy working both in a team as well as independently to solve problems.
You have the right to work full-time in Australia.

What we can offer you

Become an Atlassian expert. You will learn and get to know the Atlassian suite including Jira, Confluence, Bitbucket, OpsGenie, and more.
Get exposure to companies of all sizes from the small to some of the very largest in Australia.
Work with intelligent peers who you can learn with and help grow your IT skills.

Benefits of working at GLiNTECH

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment.

To do this, we offer some great perks to all of our employees:

Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth.
Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
Recognition: Company wide kudos for great feedback and yearly awards for teams and individuals who embody our values.
Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH company.

About us

GLiNTECH is an Australian IT services provider and a 4 times Atlassian partner of the year winner, most recently for our Professional Services. We are also among a select group of global consultants that meet Atlassian's highest partner criteria — Platinum Solution.

We are trusted by more than 300 of Australia's leading brands to help them get the most from their Jira, Confluence and other Atlassian tools.

We're one of a select few partners to have both the ITSM and Cloud specialization from Atlassian and with deep experience our unrivalled expertise covers Cloud Migration, Licensing, Training, Support, Managed Services and Consulting.

At GLiNTECH we believe in employing diversity of thought in our workplace and cultivating a collaborative, flexible and supportive environment. We have an organisational structure where everyone is heard and recognised and a culture that is driven by cross-disciplinary teamwork.

GLiNTECH team members have access to their choice of professional development training and create their own opportunities for career growth. We have an embedded 'hybrid working' culture supported by a customised range of employee benefits to help team members work from anywhere.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role, please contact at careers@glintech.com.

Our Hiring Process

After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
In this interview we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear from you more about your experiences and skills, why you are a good fit for this role etc. If we are all happy to progress to next stage, you will then have the opportunity for a 2nd Zoom interview.
This 2nd interview is about the technical aspects of the role. As part of the interview process, you are requested to undertake a task and you will be asked to talk through your approach to the task. Candidates who progress to final stage are the ones whose approach to solving the task shows analytical thinking. Presentation skills will not be assessed. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.