The Atlassian System of Work

Teamwork is at the core of achieving great outcomes. In today’s fast-paced environment, teams are constantly on the lookout for ways to improve their internal processes - breaking down silos, aligning on goals, and maximising productivity with the right tools. Atlassian’s mission is to “unleash the potential of every team”. This is where Atlassian’s System of Work comes into play.

What is Atlassian’s System of Work?

It is not just a set of tools, it is a connected approach to work. Atlassian’s System of Work is a framework, bringing people, technology, and processes together so your teams can collaborate more effectively, stay aligned, and drive impact.

It’s built around four key principles:

• Align work to goals - keep everyone focused on what matters most.
• Plan and track work - get visibility across teams and projects.
• Unleash collective knowledge - make information easy to find and use.
• Empower teams with AI - use smart tools to boost productivity.

How Atlassian’s Tools Support the System of Work

Atlassian offers a comprehensive suite of work management tools like Jira, Jira Service Management, Confluence, Opsgenie* and Goals, designed to support every team - from software development to business operations. These tools are fully integrated, minimising silos within teams and maximising productivity.

The introduction of Atlassian’s AI capabilities like Rovo take this even further. Rovo connects over 50 platforms, including Slack, Figma and more, allowing your teams to search and retrieve knowledge from anywhere. No more jumping between tools or losing time looking for information!

Why This Matters for Your Business

Many organisations rely on specialised tools that may not always work together, often leading to an overly cumbersome process, wasting valuable time on manual updates or fragmented communication. Atlassian’s System of Work has the ability to centralise your processes, reducing friction between teams, and creating a shared space where work can flow much more efficiently.

How to Get Started

If you’re considering adopting the Atlassian System of Work, here is a simplified approach discussed in our most recent ‘Introduction to Atlassian System of Work’ webinar:

1. Define your current state and future goals
   1. Identify pain points in collaboration and workflow
   2. Outline a strategy: This will help address those challenges and establish a sense of direction
   3. Choose your core platform and integration points: What is the core platform you want to leverage? Where do you need to integrate with specialised tooling? How do you want teams to track and report work?
2. Consolidate tools and platforms
   1. Bring teams into a unified cloud platform: This may require your team to migrate to cloud which can be a complex process, to find out more see here.
   2. Integrate tools where needed: If you have specialised tooling you may need to migrate or integrate them into your chosen platform.
   3. Establish visibility into workflows and reporting: How are things working after platform consolidation?
3. Align your ways of working
   1. Standardise how teams track and manage work
   2. Use AI to automate repetitive tasks
   3. Expand use cases across more teams
4. Run and optimise
   1. Provide ongoing support and training: What activities can help enhance and scale the implementation of challenges made? To find out more about our training offerings, see here.
   2. Continuously improve and adapt to new needs
   3. Use data insights to drive your next decisions: How can you further improve and contextualise the operations to fit your organisation?

The Atlassian System of Work is about more than just technology - it is about enabling your teams to work smarter, together. Whether you’re managing complex projects, improving service delivery, or scaling your business operations, this framework helps bridge the gap between teams, applications and knowledge.

GLiNTECH can help you every step of the way from roadmaps to implementation and even after sales support, get in touch with our team today.

^{*Atlassian will discontinue Opsgenie on June 4, 2025. Its core features will continue through Jira Service Management and Compass, offering incident management and alerting tools tailored to DevOps and IT needs.}