JIRA Service Desk collects issues quickly and easily, letting you manage them with ease then report back in detail.
With Service Desk you can also...
- Submit requests quickly using the intuitive customer portal
- Connect your Service Desk to the knowledge base in Confluence
- Use recommended articles to get answers before questions are even raised
- Set up new Knowledge Bases
- Use out of the box SLAs - or configure your own
- Measure time to first response, time to resolution and time waiting for support
- Create SLA targets for different issue types using JQL
- Transform your customer requests directly into JIRA issues
- Use JQL to easily configure your queues
- Automate the prioritisation of your requests
- Make use of real-time reporting
- Customise the look and feel
Download our latest Little Black Book of JIRA Service Desk Essentials to get started.
See how other companies using JIRA Service Desk are resolving their tickets 67% faster!
To get started with JIRA Service Desk, see our Accelerator Package.