Overview
Designed for those new-or-novice users of Jira Service Management, this package kickstarts your JSM journey - establishing a JSM project with user portal containing your required request types.
This is backed up with agent queues, linked SLA's to help you prioritise work, a connected knowledge base to support users and applied automations to increase efficiency.
With workshops and expert training for you team, this package accelerates your JSM implementation to only 2 weeks.
Deliver Value Fast
Our ITSM experts have curated this package based on extensive experience implementing best-in-class JSM solutions for clients of all types.
The outcomes are based on industry best practice, and the deployment is faster than traditional implementations meaning you can access the value of JSM fast.
Make sure you get your implementation right, first time - and establish a solid foundation for service excellence.
Make work more visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira, ingest data from Atlassian and other tools, and have the context you need to rapidly respond when incidents occur.
Get everyone on the same page
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Dev and Ops that flow
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, all backed by a complete audit trail for every change.
Jumpstart package contains the following services and outcomes:
Package Summary
1 - Request Management Workshop
A kick-off workshop with key stakeholders (Service Desk Manager, Agents, etc.) to establish goals, understand pain-points and outline target design.
2 - Software Training
A full-day software training course, with presentations, demonstrations and extensive hands-on lab activities.
3 - Tool analysis & configuration
A 3-day implementation of your service requests into Jira Service Management, building your portal and agent view with configuration best practice.
4 - Support on-demand
For peace of mind and to maintain momentum, our experts are available on-demand to answer questions, or tweak configuration at any time as you roll this out.
5 - Enabler workshop
A review and handover of your new JSM project, with a roadmap for developing your service management maturity.
Outcomes
At the completion of the package you will have:
- A new JSM project and end-user portal
- An agent view with queues, SLA's and workflows aligned to your service requests
- A connected knowledge base, set-up for success with required templates
- Series of automations reducing need for agent involvement, and streamlining
- Configured dashboard and reports to monitor success
Requirements
To purchase this package, you will need:
- Be on the Premium tier on Jira Cloud
or
- Have a JSM licence for Jira Data Center