Do you need greater visibility over your work, particularly across multiple teams and projects? If yes, this course will kick-start your agile planning journey using Portfolio for Jira. You'll get a comprehensive overview of the tool, with best practice advice and tips on how to ramp-up effectively.
This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.
You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.
After completing this course, attendees will be able to create various types of content in Confluence. They'll be able to collaborate with co-workers to share knowledge and information in their workplace, increase access to information, and enhance their productivity.
Our courses address the practical application of software, not simply how to 'point and click'.
Each course is a blend of presentation, demonstration and hands-on activities, with interactive discussion throughout.
We come to you and train your team on-site, or if you prefer you can attend one of our public class sessions.
All of our instructors are Atlassian Authorised Instructors, meaning they know the tools inside and out.
In addition to this, GLiNTECH trainers also have a wealth of industry experience, so can provide real-world examples and best practice in addition to the course material.
Book your next course or contact us if you have any questions.