What personal information do we keep?
If you are a customer of GLiNTECH, we generally store the following personal information in order to manage our business relationship:
- Your name, company name, contact details, email address
- Your type of business, your business title, and
- Your history of contact with GLiNTECH.
Depending on the service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your GLiNTECH sales executive. Contact details are provided at the end of this document. If you have contracted to obtain ongoing services from GLiNTECH, such as software support, then GLiNTECH will collect and store relevant personal information to provide those services to you. In some instances this may include personal information in relation to your staff or your clients.
What do we use this personal information for?
The customer personal information that we maintain is kept for the following purposes:
- To provide you with the service you have acquired or requested Our Disclosure of Your Information.
- To send you communications in relation to the product or service you have acquired or requested
- Internal accounting and administration
- To protect you and us from fraud
- To help us identify other products or services that might be beneficial to you, and inform you about them, and
- To inform you about updates or changes to the service you have acquired
From time to time we may send out marketing correspondence relevant to GLiNTECH's services or the related industry. Any correspondence of this nature will include a means by which the recipient can opt out of further communication of that nature.
Third parties and your personal information
GLiNTECH will not share your information with anyone. Exceptions may occur where:
- GLiNTECH believes in good faith that you have consented
- A law enforcement agency, or other government agency, is exercising its legal authority and has asked GLiNTECH to provide access to that information
- GLiNTECH discloses anonymous, aggregated, statistical information to non-GLiNTECH third parties such as advertisers, promoters and partners
Also, GLiNTECH, in conjunction with 3rd parties, handles the mailing of any service updates. The outsourcing of this activity may involve the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.
Right of access
You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please write to us (see contact details below).
At your request we will provide you with additional information about the way our organisation manages the personal information it holds. If you have any concerns about this handling process, please express them to us in writing.
To help us deal with your request within a reasonable period of time, we will need to verify your identity. To this end, please include in your letter the following information:
- Your name
- The name of your organisation
- The subject matter of concern
GLiNTECH complaints procedures
We value our customers and will take all reasonable precautions to prevent unauthorised access to any personal information entrusted to us. If you have any concerns on this issue, please contact us in writing with the verification of identity information listed above. On receipt of your letter, GLiNTECH will:
• Acknowledge your correspondence within ten working days of receipt
• Provide a substantive response to the correspondence within three working weeks for routine enquiries
• Keep you informed of progress for more complex enquiries requiring investigation
• Include in our responses details of the name and contact telephone number of the person responsible for the matter
GLiNTECH contact details
- Post - The Privacy Officer, GLiNTECH, Suite 2, Level 15, 44 Market St, Sydney NSW 2000;
- Email – firstname.lastname@example.org;
- Telephone - (02) 9299 3999; or
- Facsimile - (02) 9299 3111
GLiNTECH is committed to protecting the privacy of the users of its web sites whether those users are customers of GLiNTECH or not. GLiNTECH is bound by the Federal Privacy Act and is subject to the National Privacy Principles included therein.GLiNTECH strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, GLiNTECH collects certain information during the optional web site registration process and during your use of the GLiNTECH web sites.
What information is collected by GLiNTECH?
GLiNTECH collects information from and about the users of the GLiNTECH web sites in several different ways which are explained below.
Information collected during the registration process
During the GLiNTECH once-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the GLiNTECH web sites (optional), your areas of interest for the GLiNTECH daily email alerting service (optional), the type of information to be included in those email alerts, your username and password.
You do not need to complete the registration process to use the GLiNTECH web sites. However, if you do not complete the registration process, then you will not have access to the free opt-in GLiNTECH daily email alerting service or a range of other free services.
Information collected by the GLiNTECH web servers
When you look at the GLiNTECH web sites, the GLiNTECH web servers make a record of your visit and log the following information mainly for statistical analysis or system administration purposes:
- your Internet Protocol (IP) address (e.g. 18.104.22.168) and/or fully qualified domain name (e.g. www.glintech.com);
- the date and time of your visit to the site;
- the web pages which you accessed, the files you downloaded and the sizes of those pages/files;
- if you followed a link to the GLiNTECH web site (e.g. from a search engine), the name of the previous web page and the name of the web site you visited;
- the type and version of your web (e.g. Netscape v4.7, MS Internet Explorer v5.5);
- the name of your operating system (e.g. Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, FreeBSD, Linux);
- the protocols used (e.g. http, https, ftp)
Search terms that you provide when you search the GLiNTECH web sites are collected for statistical analysis, to understand what users are looking for on the GLiNTECH web sites and to improve the products and services which GLiNTECH provides.
A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer’s hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.
The GLiNTECH web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the GLiNTECH web pages which you visit while you are using the GLiNTECH web sites. The GLiNTECH cookie contains an organisation identitynumber (if any), user type, group identity number (if any), user identity number and the browser session identity number.
Your web browser must have cookies enabled for you to be able to use the GLiNTECH web sites.
What information is collected by others?
When you look at the GLiNTECH web sites, GLiNTECH Internet Service Provider (ISP) –– and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the GLiNTECH web sites (see above).
When you follow a link from the GLiNTECH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the GLiNTECH web sites (see above).The GLiNTECH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.
How GLiNTECH protects your information
To protect the privacy of your information, GLiNTECH has appointed a Privacy Officer to monitor our compliance with the various privacy obligations imposed by law as well as those which we voluntarily undertake.
Whenever you register or purchase goods or services from GLiNTECH web sites, GLiNTECH uses the Secure Socket Layer (SSL) protocol to encrypt the information using strong 128 bit encryption. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only.
Online access to your information, products and services is protected by your GLiNTECH username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.
All collected information is stored on a separate server. GLiNTECH believes that this information can only be accessed by you and by authorised GLiNTECH staff.
GLiNTECH also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.
Use of information collected by GLiNTECH
Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the GLiNTECH web pages which you visit while you are using the GLiNTECH web sites.
Information which is collected by the GLiNTECH web site servers is used to identify which parts of the GLiNTECH web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you.
Access to information collected by GLiNTECH
GLiNTECH will not wilfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where GLiNTECH believes in good faith:
- that you have consented; or
- that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the GLiNTECH web sites or any web sites connected to them; or
- that a law enforcement agency, or other government agency, is exercising its legal authority to require GLiNTECH to provide access to that information.
However, GLiNTECH may disclose anonymous, aggregated, statistical information to non-GLiNTECH third parties such as advertisers, promoters and partners.
How to correct information collected by GLiNTECH
Most of the information which you have provided to GLiNTECH while registering to use the GLiNTECH web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address) and password.
In the event that you wish to change other information which you have supplied to GLiNTECH online, you should contact GLiNTECH Customer Support (see "Contact details" below).
In accordance with the National Privacy Principle which provides that you should have the option to remain anonymous whenever it is lawful and practicable to do so when dealing with a business, it is possible for you to browse the GLiNTECH web sites to a limited extent without providing any personally identifying information.
- Post - The Privacy Officer, GLiNTECH, Suite 2, Level 15, 44 Market St, Sydney NSW 2000;
- Email – email@example.com;
- Telephone - (02) 9299 3999; or
- Facsimile - (02) 9299 3111
Content Linked to GLiNTECH
GLiNTECH Limited encourages you to exercise discretion while browsing the Internet using this service. GLiNTECH Limited is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in sites listed in our search results or otherwise linked to the GLiNTECH Limited site.
This site is controlled and operated by GLiNTECH from its offices within the State of New South Wales, Australia. GLiNTECH makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all GLiNTECH site(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from GLiNTECH if in GLiNTECH's sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other GLiNTECH site(s) and all copies thereof, whether made under the terms of these terms or otherwise.
The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GLiNTECH disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GLiNTECH does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. GLiNTECH Limited does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not GLiNTECH Limited) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall GLiNTECH Limited be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if GLiNTECH Limited or a GLiNTECH Limited authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall GLiNTECH Limited's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this site.
DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page, Network Advertising Initiative opt-out page or by downloading a Google Analytics Opt-out Browser Add-on.
These terms shall be governed by and construed in accordance with the laws of the State of New South Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in New South Wales and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience more worthwhile.
We use data collection devices such as "cookies" on certain pages of our site. "Cookies" are small files placed on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie." Cookies can also help us provide information which is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site.
If you choose to post messages in our chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. You agree to use these communication services at your own risk and cannot hold GLiNTECH liable for any misinformation you receive as a result from using these services.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you. Our Use of Your Information. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes.
You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our site's content, layout, and services. These uses improve our site and better tailor it to meet your needs.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.
We aggregate (gather up data across all user files) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally.
By using this site, you indicate your acceptance of the terms below. If you do not accept or agree to these terms, do not use the site. GLiNTECH may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the web site shall be deemed your conclusive acceptance of the modified agreement.
All product names or services mentioned are trademarks or registered trademarks of their respective owners.
Limitation of Warranty and Disclaimers
In no event shall GLiNTECH be liable for any damages whatsoever, and in particular GLiNTECH shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to any GLiNTECH Web Site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise. You also understand that GLiNTECH cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Web Site for the reconstruction of any lost data. You assume total responsibility and risk for your use of the Web Site and the Internet. GLiNTECH does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Web Site, any merchandise, information or service provided through the Web Site or on the Internet generally, and GLiNTECH shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advise, services, merchandise and other information provided through the Web Site or on the Internet generally. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Content and Liability Disclaimer
GLiNTECH shall not be responsible for any errors or omissions contained at this Web Site, and does not warrant that defects in the Web Site will be corrected. GLiNTECH reserves the right to make changes without notice and disclaims any responsibility for providing notice of such changes. In addition, GLiNTECH has no liability to make changes to existing product(s) and /or content. GLiNTECH does not warrant that the Web Site will be uninterrupted. Accordingly, all GLiNTECH and third party information is provided on an "AS IS, AS AVAILABLE" basis without warranties OF ANY KIND. In no event will GLiNTECH be liable for (1) any incidental, consequential, or indirect damages arising out of the use or of inability to use the Web Site, or any information, or transactions provided on the Web Site or downloaded from the Web Site, even if GLiNTECH or its authorized representatives have been advised of the possibility of such damages, or (2) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the Web Site. Because some states or countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states or countries, GLiNTECH liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend and hold harmless GLiNTECH, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Web Site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to your submissions to the Web Site (including negligent or wrongful conduct).
This Agreement shall all be governed and construed in accordance with the laws of Australia. You agree that any legal action or proceeding between GLiNTECH and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Utah. Any cause of action or claim you may have with respect to the Web Site must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. GLiNTECHs failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. GLiNTECH may assign its rights and duties under this Agreement to any party at any time without notice to you. If any provision or portion of this Conditions of Use shall be invalid or unenforceable for any reason, it is understood and agreed that such invalidity or unenforceability of any provision or portion of the Conditions of Use shall not affect the validity or enforceability of the other provisions or portions of this Conditions of Use.
GLiNTECH reserves the right to make changes to the information, materials, authors, speakers, illustrations, products, services, seminars, specifications, availability, plans, and terms and conditions associated with the Web Site at any time, without notice, and without incurring obligations or liability of any kind.