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Want to discover how to get the most out of Jira Service Desk?


   GLiNTECH presents Jira Service Desk Workshop where our experts will show you some 
insights into automation and best practices around Jira Service Desk within your organisation.



  



Details of our next Jira Service Desk Workshop...

 Date: Tuesday 28th November 2017 at 9am - 12pm

 Location: The Langham, Melbourne, 1 Southgate Ave, Southbank VIC 3006

(click here for map)

 

With Jira Service Desk you can...


-Submit requests quickly using the intuitive customer portal
-Connect your Service Desk to the knowledge base in Confluence

-Use recommended articles to get answers before questions are even raised
-Set up new Knowledge Bases
-Use out of the box SLAs - or configure your own
-Measure time to first response, time to resolution and time waiting for support
-Create SLA targets for different issue types using JQL
-Transform your customer requests directly into Jira issues
-Use JQL to easily configure your queues
-Automate the prioritisation of your requests
-Make use of real-time reporting
-Customise the look and feel


Presented by Robin Scanlon


Senior Consultant & Technical Trainer at GLiNTECH


Robin is a Portfolio buff and Atlassian Expert. He’s been consulting and training people in the software world for 10 years, particularly in the project management space. Originally from Scotland, he now calls Sydney home, and when not at work can be found running or drinking wine. 

Seats are limited. Fill out the form below to book your spot.