Atlassian Managed Services & Support
Enterprise-grade Atlassian Support and Services on a managed budget
As a leader in Atlassian solutions, we help ensure your team get the most out of their Atlassian products. If you're looking for help in managing, configuring, supporting and administering your Atlassian tools, such as Jira, or if you simply want to improve your team's productivity and streamline your workflow, our Managed Services and Support are the perfect solution. Our experts will handle all the maintenance, updates, monitoring and management and technical support for your Atlassian products, allowing you to focus on your core business.
With GLiNTECH's Managed Services for Atlassian, you have on demand experts in Australia, available to help with the challenges and reduce the cost of ownership of managing the Atlassian suite, including:
✓ Administering the entire Atlassian ecosystem of products - everything from adding users in Confluence to configuring projects and email handlers in Jira.
✓ Troubleshooting issues that prevent your teams from working such as Jira access and workflows.
✓ Upgrading your Atlassian tools and resolving security issues as well as assisting with any Atlassian CVEs.
✓ Providing recommendations and best practice advice to make sure your Jira and the rest of the Atlassian tools work for you.
✓ Best of all you can choose how you pay - a flat monthly rate or pre-purchased hours drawn down in 15 minute increments. With GLiNTECH Managed Services we have the perfect choice for you.
Our Atlassian Managed Services packages also include training and consulting to help you get the most out of your Atlassian tools. We'll work with you to understand your business needs and provide customised solutions to optimise your workflow and increase efficiency.
On Demand Support Tiers
Standard
Our most flexible offering for teams needing ad-hoc support and admin services.
Features
✓ On Demand Support & Admin Services
✓ Streamlined Portal Access (5 named users)
✓ Pay for What You Use (15 min increments)
✓ Enterprise Service Level Agreements
✓ Use hours for GLiNTECH Training & Consulting
Price (AUD)
- 20 hours: $5,500 (+GST)
- 50 hours: $12,500 (+GST)
- Purchased in 20 and 50 hour packs
Total Care
For organisations looking to fulfil next level administration, governance and planning needs
Features
✓ A flat monthly rate with uninterrupted support
✓ Administration and support of your Atlassian product, on demand.
✓ Monthly reports on the health, security and utilisation of your Atlassian Cloud instances.