JSM Space Administration
Overview
Learn how to configure and administer Jira Service Management spaces that deliver exceptional support experiences for both customers and service teams.
This flexible instructor-led learning pathway combines two complementary Atlassian Team Training courses into a comprehensive Jira Service Management Space Administration program. Designed for new and aspiring Jira Service Management Space Administrators, the program provides the practical skills required to configure service spaces, manage access, design customer request experiences, and implement service management best practices.
Participants begin by learning the fundamentals of Jira Service Management, including setting up service spaces and managing access. They then progress to configuring request types, queues, SLAs, request channels and customer notifications to create an efficient and well-governed service desk. Throughout the program, attendees work in a dedicated sandbox environment, reinforcing their learning through practical exercises and instructor-led demonstrations.
Why choose the learning pathway?
Unlike a traditional two-day course, this learning pathway gives you the flexibility to schedule each module when it best suits your team. Deliver the training over consecutive days or spread it across several weeks, allowing participants to apply what they've learned between sessions and return with questions and real-world experience. This approach supports better knowledge retention while minimising disruption to business operations.
Learning Path
The Jira Service Management Space Administration learning pathway consists of two progressive modules.
Each module builds on the previous one, taking participants from the fundamentals of service space administration through to configuring customer-facing service management features:
- JSM Space Admin: Explore space settings and configure access (6.5 hours)
- JSM Space Admn: Configure request types, queues, SLAs, and channels (7.5 hours)
JSM space admin: Explore Space Settings and Configure Access
Build a strong foundation in Jira Space Administration by learning how to configure space settings, manage permissions and provide secure access for your team. This module introduces the key responsibilities of a Jira Space Administrator and the configuration options available within company-managed Jira spaces.
JSM space admin: Configure Request Types, Queues, SLAs, and Channels
Extend your Jira administration skills by learning how to configure features that help teams organise work, capture information and automate common processes. This module focuses on improving the efficiency and consistency of project delivery within company-managed Jira spaces.
Audience
This course is designed for Jira Service Management Space Administrators in any organisational role or anyone responsible for configuring and maintaining company-managed JSM spaces. Also useful for Jira Administrators to understand the day to day needs of JSM spaces.
Topics
JSM space admin: Explore Space Settings and Configure Access
- Introduction to Jira Service Management
- Jira Service Management roles and responsibilities
- Set up a new service space
- Add agents and collaborators
- Manage organisations
- Configure access and permissions
JSM space admin: Configure Request Types, Queues, SLAs, and Channels
- Build and configure request types
- Configure queues for agent triage
- Configure and monitor SLAs
- Configure request channels
- Troubleshoot email intake
- Customise customer notifications
Pre-requisites
- Participants should have a working knowledge of Jira Service Management.
Price
As an Atlassian Authorised Training Partner (ATP), GLiNTECH offers team training for teams of all sizes. Individual team sessions can be booked for 2 - 15 people.
