JSM Space Admin
Overview
Learn how to configure and administer Jira Service Management spaces that deliver exceptional support experiences for both customers and service teams.
This flexible instructor-led learning pathway combines two complementary Atlassian Team Training courses into a comprehensive Jira Service Management Space Administration program. Designed for new and aspiring Jira Service Management Space Administrators, the program provides the practical skills required to configure service spaces, manage access, design customer request experiences, and implement service management best practices.
Participants begin by learning the fundamentals of Jira Service Management, including setting up service spaces and managing access. They then progress to configuring request types, queues, SLAs, request channels and customer notifications to create an efficient and well-governed service desk. Throughout the program, attendees work in a dedicated sandbox environment, reinforcing their learning through practical exercises and instructor-led demonstrations.
Why choose the learning pathway?
Unlike a traditional two-day course, this learning pathway gives you the flexibility to schedule each session when it best suits your team. Deliver the training over consecutive days or spread it across several weeks, allowing participants to apply what they've learned between sessions and return with questions and real-world experience. This approach supports better knowledge retention while minimising disruption to business operations.
Learning Path
The Jira Service Management Space Administration learning pathway consists of two progressive sessions.
Each session builds on the previous one, taking participants from the fundamentals of service space administration through to configuring customer-facing service management features:
JSM space admin: Explore Space Settings and Configure Access (6hrs)
Build a strong foundation in Jira Space Administration by learning how to configure space settings, manage permissions and provide secure access for your team. This session introduces the key responsibilities of a Jira Space Administrator and the configuration options available within company-managed Jira spaces.
Topics
- Introduction to Jira Service Management
- Jira Service Management roles and responsibilities
- Set up a new service space
- Add agents and collaborators
- Manage organisations
- Configure access and permissions
JSM space admin: Configure Request Types, Queues, SLAs, and Channels (7.5hrs)
Extend your Jira administration skills by learning how to configure features that help teams organise work, capture information and automate common processes. This session focuses on improving the efficiency and consistency of project delivery within company-managed Jira spaces.
Topics
- Build and configure request types
- Configure queues for agent triage
- Configure and monitor SLAs
- Configure request channels
- Troubleshoot email intake problems
- Customise and test customer notifications
Who should attend?
This course is designed for Jira Service Management Space Administrators in any organisational role or anyone responsible for configuring and maintaining company-managed JSM spaces. Also useful for Jira Administrators to understand the day to day needs of JSM spaces.
Format & Duration
Conducted over 2 days, this course is organised and led by GLiNTECH and their instructors.
It's run as an online or on-site session and will:
- Have a live instructor doing presentations and demonstrations
- Include interactive discussion, Q&A, interactive polls and more
- Have web-based lab instances for you to complete all hands-on activities
- Provide soft copies of all notes and workbooks.
Price
As an Atlassian Authorised Training Partner (ATP), GLiNTECH offers team training for teams of all sizes. Individual team sessions can be booked for 2 - 15 people.
