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ITSM Courses

ITSM concepts, principles and software training


Includes Certification Exam

Jira Essentials  

Learn the fundamentals of Jira like Projects, issues, and views, and learn how to search and report on your work. 

Managing Jira Service Projects

Get a solid introduction to getting a service desk up and running using Jira Service Management.

Service Request Management Essentials

Learn to improve your customer service, streamline your request process, and overall reduce service requests

Incident Management Essentials

Learn how Jira Service Management - including Opsgenie - can be used with to better resolve incidents.

Insight Essentials

Use Insight to manage your enterprise assets (EAM) and IT assets (ITAM).