GLiNTECH Careers

Graduate Support Engineer

- Full-time Position

- Sydney Based

Are you enthusiastic about technology and eager to learn how to tackle technical challenges? Want to join a community of curious, passionate, innovative people, and help make a positive difference? Then we would love to connect with you!

Our Graduate Program is designed as an entry-level development initiative to enhance the knowledge and skills of graduates in the IT Solution & Services industry. Structured around GLiNTECH’s business units and teams, the program offers a diverse range of development experiences.

These experiences serve as opportunities for graduates to learn and grow, with support and encouragement from employees across all levels of the organisation. Serving as the initial step for graduates to establish a successful career in the industry, the program provides a platform for both personal and professional development.

GLiNTECH is looking for a recent and upcoming graduate to join our high performing Managed Services team in Sydney. This is a great opportunity to gain experience and knowledge as a graduate support engineer in a commercial environment. Working alongside a dedicated team of support engineers, you will be learning how to deal with tickets and interact with clients.

About the role:
As a member of the Managed Services team, you will:

  • Collaborate with senior support engineers to provide ticket-based, email and phone support to our partners, clients and staff around the Atlassian tools and supporting infrastructure.
  • Learn to triage and resolve support requests.
  • Handle Level 1 tickets including queries, incidents, problems, planned changes and larger projects.
  • Learn to apply best practice and standard methodologies for implementing solutions.
  • Assist with recommending solutions and best practices to a problem considering the customer instance and application limitations.
  • Assist with creating scoping documentation from requirements gathering sessions.
  • Develop expertise across the suite of Atlassian tools and common marketplace apps.
  • Contribute to the GLiNTECH knowledge base.

About you:

  • A degree in Computer Science, Software Engineering, or related field.
  • The right to work full-time in Australia.
  • Strong communication skills.
  • Ability to work under supervision and deliver project modules with guidance.
  • Demonstrates a willingness to learn and adapt to new technologies and methodologies.
  • Able to collaborate effectively within a team environment.
  • Shows initiative, problem-solving abilities and work ethic.

About our Graduate Program:

Ideal for recent graduates or those in their final year of Software Engineering/Computer Science studies, with a prospective start date in July. This permanent development program will support you to build your career through role-specific learning. Though we offer flexible work options for staff, the graduate program begins in person and then can transition to WFH (on a case by case basis) if required.

A few of the benefits:

  • Buddy system from day one: someone to answer all your questions and to make your transition from University to GLiNTECH a smooth one.
  • Provide on-the-job training and mentoring to the graduates who are ready to apply their academic knowledge in a professional context.
  • Paid at an entry-level industry rate, with grads receiving all employee perks and benefits.
  • Work on well-known, high profile client projects within your first year.
  • Continuous training and development opportunities throughout this tenure.

This program typically operates for a fixed duration, usually around 12 months. Upon successful completion, graduates may have the opportunity for an ongoing full-time or part-time role at GLiNTECH.

About us:

GLiNTECH is a leading Atlassian Platinum Solution Partner, headquartered in Australia for over 20 years, and trusted by more than 300 top-tier brands in the APAC region. As part of Valiantys, we unite our efforts to provide our clients, in all regions around the globe, with superior IT consulting services and custom solutions.

Committed to providing practical, technology-driven solutions that work across industries, GLiNTECH ensures seamless integration of Atlassian software within your existing processes and tools.

GLiNTECH partners with you for all aspects of IT business transformation, from procurement advice to strategic consulting, implementation, enablement, and support.

With proven custom solutions focused on ITSM, Agile and Cloud, GLiNTECH can fast-track software adoption throughout your organisation, ensuring successful project outcomes for businesses of all sizes.

Benefits of working at GLiNTECH:

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment. To do this, we offer some great perks to our employees:

  • Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
  • Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth.
  • Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
  • Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
  • Recognition: Company wide kudos for great feedback and yearly awards for teams and individuals who embody our values.
  • Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH company.

To Apply:

If excited by the information above, we look forward to receiving your application, including a copy of your resume, transcript and cover letter. Please apply through our website -

Should you require further information about the role, please contact at

Our Hiring Process:

After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend an assessment at our Sydney office.

On assessment day, we will share our company vision, culture and team dynamics. We will chat briefly about the position, opportunities for growth and hear from you more about your experiences and skills, why you are a good fit for this role etc. As part of the hiring process, you would be given a task to assess your interpersonal skills, communication skills, problem solving skills etc.

Candidates who progress to the final stage are the ones who would be invited for an interview at the Sydney office.