Managing Jira Service Projects

Overview

This course gives you a solid introduction to getting a service desk up and running using Jira Service Management.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasised for each topic.

What is covered in the course?

• Introduction to Jira Service Management
• Creating a service project
• Setting up request types for your customers
• Creating queues for your service teams
• Creating service level agreement (SLA) metrics
• Linking your service project to a Confluence knowledge base
• Adding agents, customers, and other Jira users to your service project
• Automating your service desk

Who should attend?

Anyone responsible for setting up a Jira Service Management project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.

Format & Duration

This full day course is organised and led by GLiNTECH and their instructors.

It's run as an online or on-site session and will:

• Have a live instructor doing presentations and demonstrations
• Include interactive discussion, Q&A, interactive polls and more
• Have web-based lab instances for you to complete all hands-on activities
• Provide soft copies of all notes and workbooks.

Price

As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

• Small teams up to 5 people
• Regular teams up to 10 people
• Large teams up to 15 people

Call us on 1300 431 733 or email info@glintech.com for a customised quote. We are also happy to offer a free training needs analysis, which will equip you with recommendations for the optimum training solution to suit your needs.