Managing Jira Service Projects

Managing Jira Service Projects

Available For


Cloud & Server/DC versions of Jira


This course gives you a solid introduction to getting a service desk up and running using Jira Service Management.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasised for each topic.

What is covered in the course?

  • Introduction to Jira Service Management
  • Creating a service project
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service project to a Confluence knowledge base
  • Adding agents, customers, and other Jira users to your service project
  • Automating your service desk

Who should attend?

Anyone responsible for setting up a Jira Service Management project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.

Format & Duration

This full day course is organised and led by GLiNTECH and their instructors.

It's run as an online or on-site session and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.


As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

  • Small teams up to 5 people
  • Regular teams up to 10 people
  • Large teams up to 15 people

Contact us below for prices.

GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University

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