Managing Jira Service Projects

Managing Jira Service Projects

Available For


Cloud & Server/DC versions of Jira


This course gives you a solid introduction to getting a service desk up and running using Jira Service Management.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasised for each topic.

What is covered in the course?

  • Introduction to Jira Service Management
  • Creating a service project
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service project to a Confluence knowledge base
  • Adding agents, customers, and other Jira users to your service project
  • Automating your service desk

Who should attend?

Anyone responsible for setting up a Jira Service Management project which includes: Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers and IT Managers.

Format & Duration

This full day course is organised and led by GLiNTECH and their instructors.

It's run as an online or on-site session and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.


As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

  • Small teams up to 5 people
  • Regular teams up to 10 people
  • Large teams up to 15 people

Call us on 1300 431 733 or email for a customised quote. We are also happy to offer a free training needs analysis, which will equip you with recommendations for the optimum training solution to suit your needs.

GLiNTECH trainers are all Atlassian Certified Professionals and Authorised Instructors for Atlassian University

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