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Jira Work Management Masterclass

Jira Work Management is here - a friendly and intuitive way for business teams to access the power of Jira.

With new functionality built for modern styles of collaboration, Jira Work Management enables business teams (think marketing, HR, finance, and design) to connect with their technical counterparts and work together seamlessly.

If you're still trying to manage work in Excel or monday.com - this webinar is for you.

This Masterclass serves up everything you need to know about Jira Work Management in a feature-packed 45 mins:

  • Learn the 5 new ways to get work from “to-do” to “done”
  • Streamline your processes with powerful workflows
  • Boost productivity with JWM automation
  • Know how to get started with JWM fast

Join GLiNTECH and Atlassian as they cover the above, as well as answer your questions.

Speakers

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Speak to our Atlassian experts today!

GLiNTECH is a 4 times Atlassian partner of the year winner, most recently for our Professional Services. We are also among a select group of global consultants that meet Atlassian's highest partner criteria — Platinum Solution.

  • Largest Australian Atlassian partner with more local experts than any others
  • Atlassian's Services partner of the year
  • A one stop shop for everything Atlassian with one of the most experienced teams in the industry

When you choose Australia’s largest and most awarded Atlassian partner, you get access to expertise including Cloud Migration, Licensing, Training, Managed Services/ Support, and Consulting.

We are trusted by more than 300 of Australia's leading brands to help them get the most from their Jira, Confluence and other Atlassian tools.

email us: marketing@glintech.com or careers@glintech.com

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Support Engineer

Managed Services

Australia wide

Applications Open - Apply Now

On Demand Support Tiers

Standard

Our most flexible offering for teams needing ad-hoc support and admin services.

FEATURES:

On Demand Support & Admin Services

Streamlined Portal Access (5 named users)

Pay for What You Use (15 min increments)

Enterprise Service Level Agreements

Use hours for GLiNTECH Training & Consulting

Price (AUD)

  • 20 hours: $5,500 (+GST)
  • 50 hours: $12,500 (+GST)
  • Purchased in 20 and 50 hour packs
Get Started Today

Read the Managed Service Terms and Conditions

Enterprise

For large scale organisations covering more complex needs as well as complete outsourced models

CUSTOMISED FEATURES, INCLUDING:

 Outsourced proactive support (incl. governance)

Mutually defined SLAs with Service Credits

Integration with your existing service desk

Customised hours of operation

Australia based team

Price (AUD)

  • Talk to us
Get Started Today

Contact us to discuss Terms.

Advanced

For organisations looking to fulfil next level administration, governance and planning needs

FEATURES:

A flat monthly rate with uninterrupted support

Administration and support of your Atlassian product, on demand.

Monthly reports on the health, security and utilisation of your Atlassian Cloud instances.

Annual roadmapping engagement

Dedicated Technical Account Management

Price (AUD)

  • Starting from $2,500 (+GST) per month
Get Started Today

Read the Managed Service Terms and Conditions. See the Fair Use Rules.

Training Programs

New tooling roll-out

Ideal for those undergoing an agile transformation, or looking improve the uptake of Atlassian tools across multiple teams.

We run courses at three levels:

  • Kickstarters the fundamentals teams need to get started effectively.
  • Power User - deeper specialisations for those who need it
  • Leadership - targeted sessions conveying the reporting benefits and data flow.

These courses have been delivered successfully to thousands of attendees, and are the fastest way to realise maximum value from your Atlassian tools.

Note also that the content can be contextualised to align with your particular project framework.

Contact us
Existing Teams Uplift

For companies already using Jira but struggling to get any useful consolidated reporting or cross-team, cross-project views - we created the following course:

This addresses the most common pain-points teams face regarding rolled-up reporting and visualisation of their work.

This course was devised following thousands of hours consulting and training Jira users in every industry; get your teams educated and get better insights now!

Follow-up courses like Planning with Advanced Roadmaps provide role-specific expertise on more advanced features.

Contact us
GLiNTECH is an Atlassian licensing partner to:

Available For

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Cloud & Server/DC versions of Jira and Confluence

Children's Hospitals

SPONSORING SYDNEY CHILDRENS' HOSPITALS FOUNDATION SINCE 2007

Each year, GLiNTECH donates profits and/or equipment to the Sydney Children’s Hospitals Foundation. We have a long-running partnership with the Foundation and are able to assist them with special requests from departments that don't normally get funds allocated towards equipment for their units.

Games Days

Hospital foyer Playstation tournaments with teams of staff/kids

Games Days

Hospital foyer Playstation tournaments with teams of staff/kids

Games Days

Hospital foyer Playstation tournaments with teams of staff/kids

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Unlock new capabilities in Jira, Confluence & other tools with custom Atlassian apps by GLiNTECH.

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Our most popular Cloud Migration packages

Cloud Assessment Package

$8,500 + GST

Get it right the first time with our best practice approach.

Includes:

Migration workshop

System review and analysis

"What's new in Cloud" info session

Migration report - includes app assessment, security considerations, decisions and actions required, with effort estimates to perform a successful production migration.

Suitable for:

Anyone who hasn't performed a migration before, or doesn't have capacity

Jira & Confluence instances

Standard app implementations

Limited customisation

GET STARTED TODAY

Get started today
DIY Migration Support Pack

From $6,500 + GST

Don't go it alone! Have the right guidance with access to our Atlassian experts

Includes:

Flexible 20-hour packs

Access to GLiNTECH's Cloud Migration Managers (CMM)

Best-in-class advice on how to sequence your migrations tasks and avoid known pitfalls

Access to hands-on experts for outsourcing of certain tasks


Suitable for:

Those with in-house migration capabilities

Teams with mature Atlassian administration skills

Simple instances with few or no apps

Note that the Cloud Assessment Report is a pre-requisite to accessing these packs; it defines the risks, decisions and migration approach which are required.

GET STARTED TODAY

Incident management package

Package Summary

1 - Incident Management Workshop

A kick-off workshop with key stakeholders (Service Desk Manager, Agents, etc.) to establish goals, understand pain-points and define your Incident response..

2 - Software Training

A full-day software training course, with presentations, demonstrations and extensive hands-on lab activities.

3 - Tool analysis & configuration

A 3-day implementation of your Incident response process, including configuration and setup of Opsgenie, and linking to your existing portal and agent view with configuration best practice.

4 - Support on-demand

For peace of mind and to maintain momentum, our experts are available on-demand to answer questions, or tweak configuration at any time as you roll this out.

5 - Enabler workshop

A review and handover of your new Incident process, with a roadmap for continuing your service management maturity.

Outcomes

At the completion of the package you will have:

  • A defined and implemented Major Incident catalogue & process
  • Configured services and dependencies
  • Opsgeneie Teams configured
  • Alerting, on-call scheduling & routing requirements documented and configured
  • Configured dashboard and reports to monitor success
Requirements

To purchase this package, you will need:

  • Be on the Premium tier on Jira Cloud

or

  • Have a JSM licence for Jira Data Center
  • Have a separate Opsgenie licence

Incident management package

Package Summary

1 - Incident Management Workshop

A kick-off workshop with key stakeholders (Service Desk Manager, Agents, etc.) to establish goals, understand pain-points and define your Incident response..

2 - Software Training

A full-day software training course, with presentations, demonstrations and extensive hands-on lab activities.

3 - Tool analysis & configuration

A 3-day implementation of your Incident response process, including configuration and setup of Opsgenie, and linking to your existing portal and agent view with configuration best practice.

4 - Support on-demand

For peace of mind and to maintain momentum, our experts are available on-demand to answer questions, or tweak configuration at any time as you roll this out.

5 - Enabler workshop

A review and handover of your new Incident process, with a roadmap for continuing your service management maturity.

Outcomes

At the completion of the package you will have:

  • A review and handover of your new Incident process, with a roadmap for continuing your service management maturity.
  • A review and handover of your new Incident process, with a roadmap for continuing your service management maturity.
  • A review and handover of your new Incident process, with a roadmap for continuing your service management maturity.
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Cloud Specialized
ITSM Specialized

Why select GLiNTECH as your Atlassian licensing partner?

Why select GLiNTECH as your Atlassian licensing partner?

License procurement

Acquiring Atlassian products individually can create administrative overheads. Our team can help save you time as well as keeping all your licenses current.

Co-terming expiration dates & anniversary alignment

To avoid transacting multiple times a year, we work with Atlassian aligning all your renewal dates, even arranging transactions years in advance.

Payment terms

Looking to migrate from credit card payments to invoicing? We work directly with your procurement team to ensure preferred payment terms.

Overview

This half-day hands-on course provides a solid foundation for using Jira.

This course applies to all users of Jira. If a learner is also interested in understanding agile principles, they should instead take the full course named Jira Essentials with Agile Mindset.

The Jira Essentials course contains equivalent Jira information as the Jira Essentials with Agile Mindset course, but does not include the agile principles.


What is covered in the course?

  • Jira Overview
  • Project Boards
  • Enrich Issues
  • Searching
  • JQL
  • Filters
  • Dashboards
  • Putting it all Together


Who should attend?

Anyone who wants to develop a better understanding of using Jira.


Format & Duration

This 6 hour course is organised and led by GLiNTECH and their instructors.

It's run online or on-site and will:

  • Have a live instructor doing presentations and demonstrations
  • Include interactive discussion, Q&A, interactive polls and more
  • Have web-based lab instances for you to complete all hands-on activities
  • Provide soft copies of all notes and workbooks.



Price

As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

  • Small teams up to 5 people
  • Regular teams up to 10 people
  • Large teams up to 15 people

Contact us below for prices.

Benefit from new insights into your data!

Better understand your capacity, identify bottlenecks and manage dependencies!

Access an established planning and tracking framework

Get the right process in place, supported and powered by Advanced Roadmaps

Get everyone on the same page

Track progress, share updates and forecast expected completion dates with confidence

Benefit from new insights into your data

Better understand your capacity, identify bottlenecks and manage dependencies

Deliver products faster and more reliably, and get everyone on the same page!

Get ready to gain your ScrumMaster certification

The Certified Scrum Master (CSM) is not only the original Agile certification but it is also without question the most globally recognised. With a focus on process leadership, the CSM teaches new Scrum Masters highly pragmatic, real-world patterns, techniques, tools and tips to help them lead Scrum teams.

The CSM is governed by the peak industry body, the Scrum Alliance. Home to the largest network of professional Scrum practitioners in the world – the Scrum Alliance applies the most stringent trainer certification process in the industry to ensure that you receive truly world-class Scrum and Agile training.

The previous in-person attendance requirement stipulated by the Scrum Alliance has been temporarily lifted to accommodate the current situation and we are excited to be able to offer our Certified Scrum Product Owner training session, virtually.

Our Virtual-Online course* includes:

  • Downloadable training materials;
  • Real-time instruction;
  • Relatable examples; AND
  • The option to attend the same training course in-person at a later date at no additional cost

The course will contain the same unique AxisAgile content and will also focus on how Scrum teams can collaborate remotely. The class size will remain limited to ensure all attendees are still able to effectively collaborate with each other and with both trainers. Completed in real time, attendees will work together in small teams and learn not only from the trainers but also through discussion in breakout sessions, exercises, targeted games and simulations.

*A laptop or desktop with Internet connection is required

Learning Outcomes

This course covers:

  • A Scrum and Agile overview
  • Selling Scrum to senior business stakeholders
  • When to apply Scrum vs Waterfall
  • Creating a Product Vision
  • Prioritising and refining the Product Backlog using the Definition-of-Ready
  • Understanding User stories, Epics and Themes
  • Managing the Definition-of-Done and non-functional requirements
  • How to handle unplanned work, such as defects and business-as-usual (BAU) tasks
  • How to blend Scrum with Kanban
  • How to apply Scrum outside of technology
  • How to foster self-organising teams
  • The Scrum roles – Scrum Master, Product Owner and the Developers
  • How to transition a team to Scrum using the Transition Backlog
  • Popular Scrum tools and resources
  • A day in the life of a typical Sprint
  • Sprint Planning and the Sprint Backlog
  • Formats, tips and tricks to run effective: Sprint Planning, Daily Scrums, Refinement, Reviews and Retrospectives
  • Managing WIP and flow using Visual Management Boards (VMBs)
  • Relative Estimation and Planning Poker
  • Release Planning and the Enhanced Release Burndown chart

Other inclusions:

  • For Project Management Professionals (PMPs), this course counts for 15 Professional Development Units (PDUs).
  • This course also counts for 15 of the 21 hours of Agile Project Management Training for your PMI-ACP Certification.

Course Details

Course Requirements - You will need a computer or laptop with webcam capability, and a good stable Internet connection. You will need to be visually present throughout the course on the webcam in order to be certified.

Sign In Information - At least 2 days prior to your course date, you will be provided with your unique log-in details, and all the information you need to prepare for your course.

Course times - Your real-time training will commence promptly at 9am and conclude at 5pm with plenty of activities and breaks (of course!) in between. Your full attendance and full participation over both days is required for certification. 

Certification Information

Within 48 hours after successfully completing the course, we will nominate you to the Scrum Alliance for certification. You will then have 90 days to sit the 50 question test and answer 37 questions correctly within the 60 minute time limit. After you pass the CSM test (2 attempts are included in the ticket price) you will be asked to accept the CSM License Agreement and complete your Scrum Alliance membership profile. Don’t worry - you will learn everything you need to know at the course 🙂

Location

Virtual-Online

Cost

Full price of this two day course is $1,400.00 (GST Inc.)

Early bird/group discounts may be available for bookings made up to 14 days before the scheduled course. For details, please contact us through the 'Make an Enquiry' tab.

Who should attend?

Anyone interested in learning and applying Scrum framework to their organisation or project team will benefit from this course. It’s particularly useful for developers, team leads, project team members, architects, coders, testers, IT/Development Managers, Project Management Professionals (PMPs) or PRINCE2 Practitioners.

Prerequisites

You don’t need to have any previous Scrum certification in order to attend this course, but you are encouraged to visit the following resources prior to the course (they're short and very helpful):

The Scrum Primer
The Agile Manifesto
Core Scrum from the Scrum Alliance

Book Now

To book your place on any Certified ScrumMaster (CSM) course, please click on the link below.

An early-bird discount of $200 per ticket may be available for bookings made up to 14 days before the scheduled event.

*All courses are offered remotely and online only. For dates and booking enquiries, send us an enquiry*

We are a full service Atlassian partner, offering licensing, implementation, training, support, migration services, consulting and managed services with Section Link

We are a full service Atlassian partner, offering licensing, implementation, training, support, migration services, consulting and managed services.

Contact us

We are a full service Atlassian partner, offering licensing, implementation, training, support, migration services, consulting and managed services.

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Course Categories

The Fundamentals

Jira Essentials

Learn the fundamentals of Jira like Projects, issues, and views, and learn how to search and report on your work.

Jira & Confluence Together

Learn how to use these together in ways that enable teams to manage projects seamlessly across the two applications.

Jira Essentials with Agile Mindset

Learn the fundamentals of Jira along with related agile principles and methodologies.

Service Request Management Essentials

Learn to improve your customer service, streamline your request process, and overall reduce service requests

Realising the Power of Reporting & Dashboards

Learn how to use Jira's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects.

Advanced

Jira Automation

Automation in Jira Cloud allows you to create automation rules based on dozens of triggers.

Managing Jira Cloud Projects

Learn how to manage and configure classic projects in Jira and partner effectively with Jira Administrators.

Managing Jira Service Projects

Get a solid introduction to getting a service desk up and running using Jira Service Management.

Incident Management Essentials

Learn how Jira Service Management - including Opsgenie - can be used with to better resolve incidents.

Asset Management Essentials in JSM

Learn how to use Assets to manage your Enterprise assets (EAM) and IT assets (ITAM), and explore its CMDB capabilities

Advanced Asset Management in JSM

Advanced configuration to unlock the full power of Assets.

Plans in Jira Software

Keep track of current work across multiple projects and share realistic schedules.

Getting More from Jira Workflows

Discover advanced workflow features like conditions, validators, post functions, triggers, and commonly used status and transition properties.

Jira Administration Part 1 Cloud

Get the skills you need to succeed as a Jira Administrator in Cloud.

Jira Administration Part 1

Set up a new Atlassian cloud site and Jira Cloud products and get a solid introduction to site configuration.

Jira Administration Part 2

Explore more complex schemes, more workflow configuration, as well as board and sprint permissions for company-managed projects.

Confluence Administration

Everything you need to effectively configure and maintain a Confluence instance.

Atlassian Cloud Organization Administration

Learn how to use Atlassian organization to bring your company’s users and products together.

Managing Confluence Spaces

Create and manage well-organized spaces – and help the right people find and access content Get ready to learn the best practices to configure and maintain spaces in Confluence. If you can create a space in Confluence, you’ll benefit from this course.